Late
arrivals :
Appointments
will be held for 15 minutes, after this grace period we consider
this a “No Show” and the appointment may be given
away if we haven’t heard from you – so if you
are running late please give us a call!
Our appointments are booked in specific
increments of time and on our busy days (which is most everyday)
are booked back to back – thus late arrivals will result
in the services being customized to fit the remaining appointment
time (full service fee will apply).
Cancellations:
We require 24 hours
notice for cancellations or rescheduling of individual appointments,
for group bookings of 3 or more we require 48 hours notice
cancellations.
Please keep in mind that “No
shows” or last minute cancellations leave our therapists
with empty appointment times as well, we may have had to turn
other clients that could have enjoyed that time slot. Because
of this, clients that do not honor their appointments will
be charged the following cancellations fees:
- less
than 24 hrs notice for group appointments or multiple treatments
– 50% of service price will be charged
- failure to show or cancellation
within the same day 100% of the service price will be charged
(Group appointments or multiple treatments).
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